Delivery Information
1. Order Processing
Once an order or product inquiry is confirmed, Lustra begins processing the request as soon as possible. Our team may contact you by phone, email, or message to confirm order details, delivery address, and availability before dispatch.
Orders are processed during regular business working days. Orders received on weekends, public holidays, or after business hours may be processed on the next working day.
2. Delivery Areas
Lustra provides delivery support for customers in Pakistan. Delivery availability may depend on your city, courier service coverage, and product availability at the time of order confirmation.
Local Delivery
Available in selected areas of Faisalabad, depending on order confirmation and delivery schedule.
Nationwide Delivery
Delivery may be available across Pakistan through courier or delivery partners where service coverage is available.
Address Confirmation
Please provide complete and accurate delivery details to avoid delay or failed delivery.
3. Estimated Delivery Time
Delivery time may vary depending on your location, courier availability, product stock, and order confirmation time.
| Delivery Location | Estimated Time | Important Note |
|---|---|---|
| Faisalabad | 1 to 3 working days | Delivery time may vary based on area and order schedule. |
| Major Cities in Pakistan | 3 to 5 working days | Courier service availability may affect delivery time. |
| Other Areas in Pakistan | 5 to 7 working days | Remote locations may require additional delivery time. |
4. Delivery Charges
Delivery charges may vary based on order quantity, delivery location, courier service, and current shipping rates. Any applicable delivery charges will be shared with the customer before order confirmation.
- Local delivery charges may differ from nationwide courier charges.
- Bulk or large quantity orders may have separate delivery arrangements.
- Customers will be informed about delivery charges before dispatch.
- Free delivery offers, if available, may apply only to selected orders or locations.
5. Correct Delivery Details
Customers are requested to provide complete and accurate delivery information at the time of order confirmation. This helps us deliver your Lustra hand wash products quickly and safely.
- Full name of the receiver
- Active phone number
- Complete house, street, area, and city address
- Postal code, where applicable
- Any special delivery instructions, if needed
6. Failed or Delayed Deliveries
Delivery may be delayed or unsuccessful if the provided address is incomplete, the phone number is unreachable, the customer is unavailable, or the courier service faces operational issues.
If a delivery attempt fails, our team or courier partner may contact the customer for confirmation or re-delivery. Additional charges may apply for repeated delivery attempts depending on the courier policy.
7. Product Condition at Delivery
Lustra aims to dispatch products in suitable packaging to help protect them during delivery. Customers are encouraged to check the parcel condition at the time of receiving.
If the parcel appears damaged, leaked, opened, or incorrect, please contact Lustra as soon as possible with order details and supporting photos, if available.
8. Delivery Information Summary
| Delivery Topic | Lustra’s Policy |
|---|---|
| Order Processing | Orders are processed after confirmation and availability check. |
| Delivery Coverage | Delivery is available in Pakistan where courier or delivery service is available. |
| Estimated Timeline | Delivery usually takes 1 to 7 working days, depending on location. |
| Delivery Charges | Charges may vary by city, location, courier, and order size. |
| Customer Responsibility | Customers should provide complete and accurate delivery details. |
| Support | Customers can contact Lustra for delivery questions, delays, or parcel concerns. |
Contact Lustra for Delivery Support
For delivery questions, order confirmation, shipping support, or product inquiries, please contact Lustra using the details below.
Business Address
1036 B Block Peoples Colony No 2,
Sharif Chowk, Faisalabad, 37000,
Pakistan