1. Introduction

These Terms & Conditions apply to the use of the Lustra website, product inquiries, online communication, order placement, delivery support, and customer interactions. Lustra provides hand wash products for customers in Pakistan and aims to maintain a transparent and reliable shopping experience.

By accessing our website, contacting us, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Website Use

You agree to use the Lustra website only for lawful purposes and in a way that does not damage, interrupt, or misuse the website. You must not use our website for fraudulent, harmful, misleading, or unauthorized activities.

• You must provide accurate information when submitting forms or placing inquiries.
• You must not attempt to copy, damage, or interfere with the website structure or security.
• You must not use our website content for misleading or unauthorized commercial purposes.
• You are responsible for ensuring that your use of the website complies with applicable laws.

3. Product Information

Lustra makes reasonable efforts to display accurate product information, including descriptions, availability, packaging details, and product-related content. However, product packaging, design, quantity, or availability may change from time to time.

Images, descriptions, or content shown on the website are for general information and presentation purposes. Final product details may vary slightly depending on stock, batch, packaging, or updates.

4. Orders and Confirmation

Orders may be placed through our website, phone number, email, WhatsApp, or any official communication channel provided by Lustra. An order is considered confirmed only after our team verifies the product availability, delivery details, and customer information.

5. Pricing and Payments

Product prices may be updated at any time due to stock, packaging, promotional offers, supplier costs, taxes, or business requirements. Lustra aims to provide accurate pricing, but errors may occasionally occur.

• Final price will be confirmed before order dispatch.
• Delivery charges may apply depending on city, area, order size, and courier rates.
• Any available discount or offer may apply only for a limited time.
• Lustra reserves the right to correct pricing errors before confirming an order.

6. Delivery Terms

Delivery is subject to order confirmation, product availability, correct address details, and courier or delivery partner coverage. Estimated delivery time may vary based on customer location and external delivery conditions.

Customers are responsible for providing complete and accurate delivery information. Lustra will not be responsible for delays caused by incorrect address, unreachable phone number, courier delays, public holidays, weather conditions, or circumstances beyond our control.

7. Returns, Replacements, and Complaints

If you receive a damaged, leaked, incorrect, or defective product, please contact Lustra as soon as possible with your order details and clear photos of the issue. Our team will review the case and guide you about possible replacement or support.

• Complaints must be shared within a reasonable time after receiving the product.
• Product must not be used, altered, or damaged by the customer.
• Replacement approval may depend on product condition, proof, and issue type.
• Lustra may refuse replacement if the issue is caused by misuse, improper storage, or customer handling.

8. Customer Responsibilities

Customers are expected to provide correct information, use the product responsibly, and follow the instructions mentioned on the product packaging.

• Provide accurate name, phone number, email, and delivery address.
• Check product details before confirming the order.
• Receive the parcel on time and respond to delivery calls when needed.
• Store and use the product according to packaging instructions.
• Contact Lustra promptly in case of any product or delivery concern.

9. Intellectual Property

All content available on the Lustra website, including brand name, logo, text, product descriptions, images, graphics, design elements, and website layout, belongs to Lustra or its authorized content providers.

You may not copy, reproduce, modify, publish, distribute, or use our website content for commercial purposes without written permission from Lustra.

10. Limitation of Liability

Lustra aims to provide accurate information and reliable service; however, we do not guarantee that the website will always be error-free, uninterrupted, or fully updated at all times.

Lustra will not be responsible for indirect, incidental, or consequential losses arising from website use, delivery delays, incorrect information provided by customers, third-party courier issues, or misuse of products.

11. Third-Party Services

Lustra may use third-party services such as courier companies, website hosting providers, payment services, or technical support providers. These third parties may have their own terms, policies, and service conditions.

Lustra is not responsible for delays, errors, or issues caused by third-party platforms or service providers beyond our control.

12. Changes to Terms & Conditions

Lustra may update these Terms & Conditions from time to time to reflect changes in business operations, website features, product policies, delivery arrangements, or legal requirements.

Updated terms will be posted on this page. Continued use of our website or services after updates means you accept the revised Terms & Conditions.

13. Terms & Conditions Summary